Service design

Customer Experience Counts

cx design for corporates
We have built an investment loan for the biggest bank on the local market, we help IKEA with services for thousands of customers. And we're here to design the best customer experiences possible, both online & offline.
Reference
IKEA
Česká spořitelna
...

CX Ideation workshop with IKEA

2
Hours Workshop
12
Attendees
120+
Ideas for IKEA

Our service design qualities

1

Speed

Our development model allows us to proceed from idea to prototype and validation lighting fast thus saving you both time and money.
2

Deep Research

We combine qualitative and quantitative research methods and gather insights related to all
3

Multichannel

We respect your mission, vision and strategy and help you transform it in new products for your customers. This is our responsibility.

Our Services

Design Audit

Our design team will scan the situation as is and evaluate the potential. At this point we're doing basic Customer Journey mapping.

Testing & Validation

We validate our designs with realusers and customers as soon aspossible. Sometimes even longbefore prototyping.

Customer Experience Design

Using data from Design Audit we create ideal Customer Journey and manage both entry and exit points.
This is the core of service design.

Performance Monitoring

In monitoring we combine qualitative & quantitative methods and report both annual summaries and out-of-the-ordinary events.

Touchpoints Design

Websites, applications, POS materials, documentation, events, intranet content, events. Everything you need to run the service.

Performance Optimisation

After 30-50 events on each touchpoint we can evaluate and improve the performance if necessary.

Have a design job to be done?

contact us