We have built an investment loan for the biggest bank on the local market, we help IKEA with services for thousands of customers. And we're here to design the best customer experiences possible, both online & offline.
IKEA Česká spořitelna ...
CX Ideation workshop with IKEA
Ideas for IKEA
Our service design qualities
Our development model allows us to proceed from idea to prototype and validation lighting fast thus saving you both time and money.
We combine qualitative and quantitative research methods and gather insights related to all
We respect your mission, vision and strategy and help you transform it in new products for your customers. This is our responsibility.
Our design team will scan the situation as is and evaluate the potential. At this point we're doing basic Customer Journey mapping.
Testing & Validation
We validate our designs with realusers and customers as soon aspossible. Sometimes even longbefore prototyping.
Customer Experience Design
Using data from Design Audit we create ideal Customer Journey and manage both entry and exit points. This is the core of service design.
In monitoring we combine qualitative & quantitative methods and report both annual summaries and out-of-the-ordinary events.
Websites, applications, POS materials, documentation, events, intranet content, events. Everything you need to run the service.
After 30-50 events on each touchpoint we can evaluate and improve the performance if necessary.